Once the CAR is successfully created the fields entered can be updated on the next page. Access controls exist here if a field is changed to a program, division, or part that a user does not have access to. All bolded items are required.

A CAR can be printed or voided from the top at any time.

The description of non-conformity provides more context surrounding the issue.

All non-bolded items are optional but they can provide more information regarding specific part or PO requirements, impact to PO, and tracking for the type of issue. Selecting a non-conformity type allows the user to generate a report under the QMS module. See the section below for CAR reports. Non-conformance is when a part does not meet internal requirements. Non-compliance is when a part does not meet an external requirement.

Additionally, the type of CAR to be implemented can be selected on the bottom right. Each item can be selected independently of each other.

The 8D (Eight Disciplines of Problem Solving) model is used to identify, correct, and permanently eliminate recurring problems. Selecting 8D will result in the generation of sections D1-D8. It will automatically populate due dates at D5 and D8 which are one and two months out, respectively.

“Require Containment” is the D0 step to prevent additional issue escapes by locating the sources of the issue in material or product populations and create/ implement a “containment” plan. It can be used in conjunction or separate from an 8D response. It will automatically populate a D0 due date one day after creation.

“Require Evidence” will cause the documentation selections to be mandatory prior to submittal/ approval at D4 and D5. All evidence is linked within the section and retained for the history of the record.

Custom text and requirements can be entered under the company settings. This is done by selecting the gear icon in the top right à Company Setup à General Setup tab à Acknowledgements à Document Upload – select check box. Enter the verbiage required by your company then each document upload will require a box to be checked.

Selecting “CAR Effectiveness Check” provides the users an automated follow-up reminder to check whether the CAR was successful. This can be selected before and after the CAR is completed. However, this section cannot be completed until the CAR is complete. The default due date is three months from creation date.

Once all information is completed to satisfaction then the Description of Nonconformity section must be signed which requires username and password. Once issued, the supplier will be notified if it is a supplier CAR or customer for a customer CAR. Internal CARs will initiate notifications to internal users. All representatives will receive notifications if an email is entered.

Click unsign to change form options but once the CAR has been “Started” then the issuance of non-conformity signature and all form information cannot be changed. Only “Customer Representative” (on the customer side) and “Supplier Representative” information (on the supplier side) are continuously editable

Complete the CAR

The company being issued the CAR is responsible for filling out the CAR and providing completion signatures. The customer provides the dis/approval signatures and can adjust deadline dates even for CARs created on their behalf by a supplier. Dis/Approvals can be provided anytime after at least one of the sections is completed but only on completed sections.

The customer has the ability to recall certain sections of the CAR: D0, D5, and D8. The recall of each section does not impact the recall or status of other sections. Section approvals can then be modified to a different status but information in the section cannot be modified. Once disapproved, a section cannot be recalled again.

The customer has the ability to Edit the Description of Non-Conformity section after the CAR is issued and prior to D5 being approved or for non-8D CARs, the Root Cause / Corrective Action Plan being approved.

An EDIT button is located to the right of the Description of Nonconformity after issuing the CAR:

A edit comment must be entered when editing the Description of Non-Conformity:

The customer may add info to the Nonconformity Clarification field or adjust other fields. The original Requirement and Nonconformity are not editable. Clicking on Close Section will close the section for editing and the comment left during the edit is available under the COMMENTS button.

D0 – Implement Immediate Protective Actions

This is the immediate corrective action with the default due date of 1 day after creation. The D0 section can be recalled by the customer. The supplier can also recall their signature until the section has been signed by the customer.

D1 – Form the Team

Easily add participants for them to receive notifications.

D2 – Define the Problem/Issue

Define the problem and attach documents as necessary. These files are not required even if “Require Evidence” is checked.

D3 – Complete Interim Containment Actions

Add as many actions as necessary and set planned completion dates and action owners.

D4 – Identify, Analyze, and Verify Root Causes

Summarize the corrective action into the root cause and provide evidence if required.

D5 – Identify Permanent Corrective Actions

The first 8D deadline, D5 defaults to one month after CAR creation. Its signature requires all previous required sections to be completed. The D5 section can be recalled by the customer. The supplier can also recall their signature until the section has been signed by the customer.

D6 – Implement Permanent Corrective Actions

This section defaults to N/A.

D7 – Define Systemic Preventative Action(s)

This section defaults to N/A.

D8 – Team and Individual Recognition

This is the final step in an 8D CAR. D8 cannot be completed without D4 and D5 signatures, completion of all required items, and attachment of evidence, if required. The D8 section can be recalled by the customer. The supplier can also recall their signature until the section has been signed by the customer.

Effectiveness Check

As described above, the effectiveness check is the electronic follow through on CARs. The default due date is three months from creation date.

Entering CAR Information