Re-Activating Users

Net-Inspect uses the "Password Reset Email" listed in a user profile as a unique identifier for users. Each user profile must have a unique password reset email address. If a user previously used an account with the email (perhaps they left the company or department and returned), their account still exists within Net-Inspect. 

If you are trying to add a new user and you receive a message that they already exists, they may just have been de-activated. 

1. Go to Settings > User Management:


2. Select the Show Removed Users checkbox



3. In the list of users, select the user you need to re-activate. If you need more info on each row, click the COLUMNS button in the upper right to add additional columns (such as private email). 

4. After selecting a user, uncheck "Remove User":




5. Assign additional User Types, such as "E-First Article Inspector," if the user will create or review E-First Article Inspections.

6. If the user does not know their password, click the RESET PASSWORD button to send them an email that will have a link for them to set a password. 

The RESET PASSWORD email does not contain their UserID or Company name to login. You may need to send them their UserID and company name to assist them in getting logged in again. 

7. See adding programs to a UserID -- most Net-Inspect customers use programs and users need to be aligned appropriately to the customer designated programs.