FAIR Reset FAQ

What is a FAIR Reset?

A FAIR Reset, when approved, clears the following from a First Article:

• Customer Field
• Program Field
• All signatures and signature dates (Form 1 Fields 20 - 25)
• FAIR Comments (only those located in Form 1 - FAIR COMMENTS button below the Customer field and field level rejection comments from the customer)
• The number of submission attempts is reset. (If the supplier re-submits a reset FAIR, it will be considered the first attempt on the next submission)

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From a Supplier perspective:

When should I request a FAIR Reset?

• Your FAIR has been bought-off by your customer and corrections are needed, but a Delta FAIR is not appropriate.

When should I NOT request a FAIR reset?

• You need to add additional documents or make changes to a FAIR pending buy-off
  • You should get in touch with your inspector and ask them to dis-approve the FAIR, this will allow you to unlock it and open it for changes. 

If you submit to a customer that does not review FAIRs within Net-Inspect, please contact [e-mail]. 

How does a supplier request a FAIR Reset?

In Net-Inspect Version 5:

1. Open the FAIR (click First Articles > View Internal > Adjust date range > select Pending Buy-off or Buy-off Completed > click to open the FAIR). 
2. Click "RESET" in the upper left corner of the FAIR
3. Click REQUEST RESET OF FAIR #XXXX
4. Enter Reset Request Comments for your customer's account administrators. Sample Comments:

• Need to attach additional documentation
• Need to add additional or correct results
• Need to add additional information on Form 2

5. Click "SUBMIT RESET REQUEST"

An email is sent to the Setup Administrators at your Customer, informing them of the request. 

How do I delete a FAIR? 

If the FAIR has been reset and you need to delete it, you should use the Void FAIR button at the top right of form 1. 

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From a Customer perspective:

After resetting a FAIR, I can no longer see it in the list of "In Work" FAIRs in my Supplier FAIR List.

• When a FAIR is reset, its Customer is removed. Until the supplier re-selects the FAIR's Customer, it will not  appear on your list of FAIRs.

When you should NOT reset a FAIR:

• The FAIR has been submitted (Pending Buy-off) and needs corrections. If this occurs, any inspector assigned to the supplier should instead Disapprove the FAIR. This will allow you to maintain the FAIR status history in the comments and maintain visibility of the FAIR in First Articles > View Supplier > In Work. 
• The FAIR needs to be void
  • You should dis-approve the FAIR, the FAIR can then be voided by the supplier in version 5

When it is ok to reset a FAIR:

• The FAIR has been bought off (Buy-off Completed) AND the supplier needs to perform corrections that aren't appropriate for a follow-up (Delta) FAIR or needs to Void the FAIR.

Why have I received a email, "Net-Inspect: Supplier FAI Reset Request"?

• When a user, either at the supplier or an internal user requesting a reset for an internal FAIR, clicks on the "RESET" button in the top-left of a FAIR and then clicks on "Request Reset of FAIR #XXXX," an email is sent to the Setup Administrators of the Customer Company identified on the FAIR. 

How do I Approve a FAIR Reset Request?

• The link within the email will bring you to the FAIR reset request page. (Found in Settings > Supplier Requests)
  • If you have multiple accounts, you would need to be logged into the correct location. 
  • You will see a list of FAIR Reset Requests and the option to Approve or Disapprove each request. By default, only Setup Administrators can respond to FAIR Reset Requests.

How do I adjust email settings for these notifications?

• Log into Net-Inspect and navigate to Settings > User Management > Notifications > FAIR > FAI Reset Request.
  • Adjust User Types, Users, and/or Email addresses that are notified.