Disabling or Re-Registering Multi-factor Authentication for users

The multi-factor authentication option automatically will apply to all users in the account. If you wish to exclude a user from using the multi-factor authentication (MFA) option, enforcing only their credentials to get logged in, you may follow these directions after MFA is enabled in your account: 

1. Settings

2. User Management

3. Select the user

4. Click the box that says MFA NOT ENFORCED AT LOGIN to remove the requirement of MFA: 

The user will now have a green box. At this status, MFA is no longer enforced, they only need their credentials to get logged in on the sign in page. To enforce MFA for the user on their next login, click on the MFA ENFORCE AT LOGIN to change the button back to red, enforcing MFA. 

If a user needs to re-setup the MFA (perhaps a new phone number, new phone, or new email needs to be setup), you can select REQUIRE RE-REGISTER MFA:

A confirmation window will pop-up, click OK. On the users next login, they will be required to re-register their MFA setup.  

NOTE: If a customer requires MFA and a user is not verified using MFA, the user cannot access that customers data.